Refund & Cancellation Policy
Last updated: June 2026
1. Overview
LeadForge AI is a credit-based service. You purchase credits and spend them to run AI lead generation pipelines. This policy explains when refunds are issued and how cancellations work.
2. Automatic Credit Refunds (Platform Errors)
A credit is automatically refunded to your account if:
- A run fails due to a platform or server error
- A run times out after 20 minutes without completing
- The AI pipeline is unable to return any results due to a technical fault
Refunded credits appear in your account balance immediately and can be used for any future run.
3. No Refund Cases
Credits are not refunded if:
- A run completes successfully but you are unsatisfied with the lead quality
- You entered incorrect or vague ICP parameters
- The run returned fewer results than expected due to limited public data for your niche
- Credits are unused at the time of account deletion
4. Payment Refunds (Money Back)
Refunds of actual payments (money back to your bank or card) are considered on a case-by-case basis and are issued only if:
- You were charged but credits were not added to your account due to a payment gateway error
- A duplicate payment was made due to a technical error
To request a payment refund, email us at agarwalanirudh88@gmail.com within 7 days of the transaction with your transaction ID. We will process eligible refunds within 5-7 business days.
5. Subscription Cancellation
LeadForge AI currently operates on a credit-based model. There are no recurring subscriptions. You only pay when you purchase credits — there are no automatic renewals.
6. Credit Expiry
Credits purchased on LeadForge AI never expire. They remain in your account until used, regardless of when you purchased them.
7. How to Request a Refund
Email us at agarwalanirudh88@gmail.com with:
- Your registered email address
- Transaction ID or Run ID
- Reason for the refund request
We respond within 2 business days.
8. Contact
For any payment or refund queries: agarwalanirudh88@gmail.com